FREQUENTLY ASKED QUESTIONS

Get All the Answers to your Queries & Questions

We understand choosing care can be a complex decision. That’s why we’ve answered the most common questions about our services, carers, and process—to help you feel confident, informed, and supported from the start.

We are based in Sutton, Surrey, and provide care services to clients across the local area and surrounding regions.

Yes. We offer live-in care for couples who wish to remain together while receiving personalised support in the comfort of their own home.

We deliver luxury care with a personal touch—combining professional excellence, dignity, compassion, and over 10,000 hours of weekly care delivered nationwide.

Care plans are regularly monitored and adjusted to reflect changing needs. We welcome family feedback and prioritise ongoing improvement and responsiveness.

Yes. Our team is trained to assist with complex needs such as catheter care, PEG feeding, stoma management, and tracheostomy care.

Once we complete your free home assessment, we aim to begin care within 48 to 72 hours, depending on the location.

Absolutely. We specialise in dementia care, offering cognitive support, behavioural management, memory-stimulating activities, and emotional reassurance in a safe environment.

Yes. All our carers are DBS checked, fully trained, and experienced in providing compassionate, professional care tailored to each client’s needs.

We offer live-in care, domiciliary care, dementia care, respite care, companionship, end-of-life care, and emergency nursing services—all tailored to your individual needs.

Yes. We work closely with families to develop and regularly review personalised care plans that reflect the client’s health needs and lifestyle preferences.

Our respite care provides short-term cover for family caregivers. We maintain routines, manage health needs, and provide companionship—ensuring your loved one remains safe and well-supported while you take a well-deserved break.

Absolutely. Our live-in care service includes tailored support for couples who wish to remain together at home while receiving the daily help and companionship they need to maintain comfort and wellbeing.

Yes, we offer tailored care for individuals with mobility or physical challenges. This includes assistance with bathing, dressing, personal care, and movement—while always promoting independence, comfort, and safety at home.

We create consistent carer-client pairings wherever possible. This builds trust and familiarity. Our care plans are also regularly updated and reviewed to maintain stability and meet evolving needs.

Our dementia care is fully personalised & delivered by trained carers. We combine memory therapy, behavioural support, emotional reassurance, & family involvement to provide dignified support at every stage of cognitive decline.

All our carers undergo rigorous training in areas such as dementia support, behavioural management, safeguarding, medication handling, and emotional care. Ongoing supervision and refresher training ensure the highest standards.

Yes, we offer responsive emergency care delivered by skilled professionals. Services may include wound care, medication administration, health monitoring, and short-notice support during sudden illness or recovery.

Yes. We provide compassionate palliative care that focuses on dignity, comfort, and pain relief. Families receive emotional support, and we coordinate with medical teams to ensure seamless home-based care.

We offer memory-stimulating and sensory activities including music therapy, reminiscence sessions, light exercise, and art—designed to promote engagement, wellbeing, and emotional connection for all clients.

We keep families informed through regular updates, care reviews, and support. They're involved in planning and encouraged to participate in decision-making for a truly collaborative care experience.